Pharmacy seems to be in chaos, I have been told it is coming under new management but this was by the head office when I rung to complain about my prescription takin 4+ weeks to be filled or not recieving all my medications at the time. Staff are helpful but needs more staff to stock shelves and relieve some pressure on The others. They are trying the best but need more help and staff. Been told to ring lloylds head office next time so they can chase my prescriptions.

Your pharmacy is an utter joke. The amount of issues I have had picking a prescription up us totally unacceptable. Failing at providing a service. Now you are closed for an hour at lunch whilst I wait for you. I would if liked to have been travelling up north. My bet is that you won't even have the prescription ready at 2pm. This pharmacy needs to be closed down.

Medicine rarely ready. Prescriptions rarely filled. Very low stock of OTC meds. Front staff know nothing about medicine and cause unnecessary problems. Everyone walks out muttering and angry. This place needs new management NOW.

Booked in for a cholesterol test, received confirmation email, received appointment reminder the day before.....arrived at appointment to be told they can't do it because the equipment isn't ready. Staff member was lovely, apologetic and suggested alternative pharmacies, but the appointment was during my lunch break and I'd already wasted it coming here, so didn't have time to travel elsewhere. So I've given two stars, both because of the lovely staff and for trying to be as helpful as possible

This pharmacy has consistently offered poor service. They regularly lose repeat prescriptions meaning I have to contact the DRs to have reissued. They also sporadically find all of the missing months medication and provide 2/3 months worth at once. This pharmacy randomly closes early (before 18:30) with no notice. They also rarely answer the phone to help avoid wasted journeys (given you don't know if they'll find your prescription or will be open as advertised. This evening before 18:15 they closed early due to "too much demand and not being able to operate safely", however there was only one customer in the store. They wouldn't even provide the paperwork for my prescription (as they couldn't prescribe it safely), due to the "risk" of letting me in the shop. What an Omni Shambles, AVOID!

My friend hasn't had her meds delivered this week. She needs them. She's deaf so I've called several times today. It either rings and cuts me off or it's engaged. Really not good enough

Staff are always friendly and helpful and will go above and beyond to give you the help you need. On the rare occasion they cannot solve an issue you may have (which is usually the GPs fault anyway) you can be sure they tried absolutely everything they could, even if the problem is your own fault, they still give the same level of service.Best chemist I've ever used by far!

After joining up with this Pharmacy in Shefford high street in June 2022 to get my Tablets and my Wifes tablets we have reached a sitution where the staff are polite and lovely as is there happy go lucky pharmacist and sadly this is where it stops.The tablets are never ready sometimes they say .you should have phoned the problem there is they never answer there phone at all.They make us wait even when we have ordered online left it a week to collect and then the pharmacist will make up the order .In over 20 years this sadly is the worst nightmare pharmacy i have ever used.Its a shame as parking close by in Morrison was brilliant but just cant take the strain of this happening every time we go so have now moved to a different one a bit further away ..Also reported this sitution to Lloyds head office as they need to know how bad it is there .

Terrible I phoned to check my medicine with a pharmacist and he left me on hold for 20 mins and the whole time I could hear them just having a general conversation. I hung up as didn't want to introdude and they kept the phone switched off.really upset at no point did they say please wait or anything. I take it from the noise I was dumped on the desk

One of the most inefficient pharmacies I have used. Prescriptions ordered days before never ready and still have to wait for ages for them to put a sticker on the box. Have been short changed with my medication too often. Why do people still use this place when you can get much better service on line and delivered to your door for free with no queueing.